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Recommendation Application Help FAQ The purpose of this FAQ is help answer some of the reoccurring questions about the recommendations application. Both applicants and recommenders have been contacting the departments with common questions and this FAQ can be used as a help resource. 1. Applicant submits an incorrect email address of a recommender. If the address is incorrect, the email will be bounced back to the department. The bounced email will include the text of the original email sent to the recommender. This text will include the name of the applicant. The department staff will have to look up the email of the applicant in MGP-Dept. You can see a list of submitted and not yet submitted applicants with their email address if you click the “All Applicants Email” link on the Graduated Applicant List page (app-list.asp). The department can then contact the applicant and tell them withdraw the request to the recommender. The applicant then must resubmit the recommender with the correct email address. 2. Recommender claims to have not received email. If the recommender says that he/she has not received the email containing the link into the recommendation application, there are most likely two possible reasons for this. First of all, the applicant may have given the wrong email address of the recommender (see #1 above). Secondly, the email may have gone into the recommender’s junk folder. If the recommender cannot find the email in their junk folder, the applicant will need to withdraw the recommender and resubmit it again. The recommender will need to keep an eye on their junk folder or change the configuration of their email program so that the email can be received. 3. Assessment file is too large to upload. There is a limit of 500 kilobytes for the assessment file that is uploaded through the recommendations application. It is written in red on the upload page and if the recommender tries to upload a file bigger than 500k, the application will show an error message and not allow them to do it. The limit is set to 500k in order to manage the stress on the servers. The recommender can either create a smaller document (it should only be a maximum of 3 pages which will be less then 500k) or if the recommender insists on using the document that is over 500k, they can email it to the department.